Refund policy

Returning unwanted items

We are happy to accept returns if you change your mind about your purchase. Please return the unused and unopened product(s) together with the delivery note as proof of purchase within 14 days for a refund to:

Pointblank Promotions Ltd
Gilmoora House, 57-61 Mortimer Street, London W1W 8HS, UK

Customers should expect a refund within one week of receipt of the return. Any postage costs incurred when returning your items will be at your own cost, unless the item is damaged or was sent in error. If an order was placed with a promotional discount on postage, this may affect your refund amount if your total spend is no longer above the delivery offer requirements.

Products that cannot be returned

Any items which have been opened or unsealed.

Damaged, missing or incorrect items

If an item is damaged, missing or incorrect, please contact us immediately at shojin@pointblankpromo.com. We will arrange either a full refund or to resend the item.

Cancellations

We accept cancellations before the dispatch date if you would like to cancel your order.